An IT Service Management system or ITSM is a software solution that aids in the planning, managing, and executing of IT services. The primary purpose of an ITSM is to help IT departments deliver a quality service to their end-users. IFS assyst (formerly Axios Systems) is a leading ITSM tool that provides customer support service and helps businesses meet their requirements. We have discussed the popular software in detail, highlighting its features, advantages, and pricing plan. Further, we have listed some of the top ITSM tools that can be used as IFS assyst Alternatives. Check the top ITSM tools available in the market, compare, and determine which one suits your business needs.
Here is our list of the best IFS assyst Alternatives:
- NinjaOne – EDITOR’S CHOICE Provides IT management software that combines powerful monitoring, management, patching, backup, and automation functionality with a fast, modern UI. Access a 14-day free trial.
- Atera ITSM – FREE TRIAL Implementation, management, and delivery of IT services, policies, and procedures to end customers. Start a 30-day free trial.
- ManageEngine ServiceDesk Plus A web-based tool that offers enterprise IT management software for your service management, operations management, Active Directory, and security needs.
- HaloITSM An ITIL-compliant tool and great for IT and financial administration. It is designed for ITIL-aligned service delivery and used by organizations of all sizes
- SolarWinds Service Desk A full ITIL suite for incident, problem, change, and release management, and a Service catalog to streamline workflows and automate repetitive service requests
- BMC Helix ITSM A Cloud-native IT service management tool that uses AI and automation to simplify IT operations and accelerate quality results. Using its excellent functionalities, clients can reduce response time and proactively manage change risks.
- Freshservice A cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.
IFS assyst (formerly Axios) Product Highlights
Axios Systems, originally known for its ITSM solutions, service desks, and asset management platforms, was acquired by IFS in June 2021. The company, founded in 1988 and headquartered in Edinburgh, United Kingdom, is now integrated into the IFS brand under the name IFS assyst.
Key Features:
- Network monitoring
- IT Infrastructure Management
- Application Management
- Security Management
- Service desk support
- Cloud migration services
- IT Operation Management
- IT Asset Management
- Automated workflows
- Unified self-service portal
- Flexible
- Customizable dashboard
- Insightful Reporting
- Knowledge Management
- AI-driven chatbots
- Collaboration and gamification tools
- Service integration and management capabilities
The software continues to offer full visibility, control, and automation necessary for managing IT services and assets, catering primarily to large customers who can integrate various modules. IFS assyst remains flexible, customizable, compliant with regulatory standards and laws, supporting integration with third-party IT tools.
Using IFS assyst, clients can easily track performance, assets, and hardware deployments in the context of the service provided to the business.
The ITSM tool is a codeless application with over 100 predefined workflows, making it much simpler to implement and offering a smoother experience for both technical and non-technical teams.
Advantages:
- Helps manage the customer activities and resolves their issues faster
- Highly customizable and a low-cost solution
- Accessible from any location, including mobile devices
- ITIL-compatible service catalog
- Self-service portal and comprehensive tools
- Flexible and provides support with ITIL-ready tools
- Saves time and responds to customer requests faster with easy-to-build dashboards
- Knowledge base offers quick product and service information
- AI-driven chatbots for quick incident, query, and request tracking
- Eliminates repetitive tasks and fixes issues in real-time
Pricing:
IFS assyst remains a cost-effective solution, though exact pricing information is not available publicly. For detailed pricing and offers, contact the sales team directly.
Why We Need IFS assyst Alternatives?
While IFS assyst offers numerous benefits, there are a few areas that prompt some companies to seek alternatives. These considerations lead some companies to explore other ITSM solutions that might better fit their specific requirements.
The Best ITSM Alternatives
Today, one can find N number of ITSM tools online, but choosing the right one for your organization is a big deal. This is why we have shortlisted some of the best ITSM tools and a good alternative option for IFS assyst (formerly Axios systems). Check out the list and compare them based on their features, benefits, and drawbacks.
1. NinjaOne – FREE TRIAL
NinjaOne is a cloud-based ITSM software that offers a range of ITIL-based services. The software provides services such as incident, request, and change management, as well as release and configuration management. It also includes features like asset management and business service catalogs.
Key Features:
- Automated ticket creation
- Antivirus deployments
- Email monitoring
- Network Management
- Asset Management
- Patch Management
- Application Management
- Drive encryption status monitoring
- User and Event log monitoring
- Self-Service portal
- Reporting
- Advanced security
- IT Operations Management
- Alerts and notification
- Supports integration
- Workflow Automation
NinjaOne is used by many organizations in industries including banking, manufacturing, healthcare, education, and telecommunications.
It is one of the best cloud-based ITSM tools for small and medium-sized businesses. Users can easily manage and communicate with a customer from any location with the help of a standard web browser.
Pros:
- Generates context-rich alerts in real-time based on the health and performance
- On discovering any repetitive failed authentication, the software sends an alert to clients with the current update
- Discovers and fixes issues and customer requests in real-time
- Clients can track DNS resolution with response times using NinjaOne
- Generates in-depth reports highlighting the status of running processes and performance
- Allows remote monitoring of thousands of network devices
- Monitors incoming and outgoing emails as well as server performance
Cons:
- With NinjaOne, two-factor authentication is necessary for policy changes
NinjaOne also supports integration with third-party products. The tool also helps organizations track different networks, servers, virtual machines, cloud infrastructure, and workstations.
Be sure to register for a 14-day free trial and to receive a quote for your needs.
2. Atera – FREE TRIAL
Atera is an IT service management software company. They offer a broad range of tools to help organizations manage their IT infrastructure, applications, and people. Today, most companies rely on some of their trusted products to manage their IT services and assets.
Key Features:
- Patch Management
- Custom Scripting
- Alert Management
- SLA Management
- Remote monitoring
- Remote Management
- Network Discovery
- Ticketing system
- IT automation
- Billing
- Insightful reporting options
Atera offers a broad range of ITSM solutions for managing IT infrastructure, applications, and people. It is an all-in-one Remote Monitoring and Management (RMM) used for tracking and supporting clients’ IT systems.
Pros:
- Generate real-time alerts for better performance
- Discovers and updates users about faulty hardware instantly
- Users can record the frequency of incidences in real time with Atera
- Uses custom scripting to easily program time-consuming task
- Allows integration with accounting software
Cons:
- Customized reporting is not supported
- Discovering devices depending on the serial numbers is a daunting task
The software offers better visibility and also allows organizations to monitor unlimited devices. The ticketing feature helps eases the tasks and improves communication with the customer.
Further, the single dashboard enables employees to stay updated about ongoing activities and suspicious actions via alerts. Using the dashboard, you can also view incoming requests and track problem resolution.
You can start by registering for access to a 30-day free trial.
3. ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a complete ITSM solution for today’s enterprise that delivers the value of proactive IT service management across the entire organization.
Key Features:
- Automation and Workflow
- Service Level Agreements
- Availability Management
- Ticketing system
- Change Management
- Asset Discovery
- Incident Management
- Service Catalog
- Project Management
- Asset Management
- Configuration Management
ManageEngine ServiceDesk Plus includes a web-based portal and mobile app to manage customer requests and incidents, as well as to provide self-service. It also provides ITIL-compliant incident management, service desk, asset management, and more.
Pros:
- Supports multiple languages and can be accessed by users easily via multiple channels
- The self-service portal is available with a password security feature
- Users can improve the IT help desk’s productivity via ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus is compatible with Linux and Windows servers
- A great solution for streamlined onboarding
Cons:
- Documentation needs improvement
Get better visibility and quick ticket resolutions with ManageEngine ServiceDesk Plus. If you are looking for an alternative to IFS assyst, ManageEngine ServiceDesk Plus is the best one for you, as it offers a centralized view of all IT services and incidents.
Also, the software supports configuration management, service-level management, availability management, and more. The different pricing plans supported by the software – Standard, Professional, and Enterprise are affordable for most businesses. Using the tool and its excellent features, you can troubleshoot requests and reduce repetitive incidents.
4. HaloITSM
HaloITSM is a Cloud-based ITSM solution that helps you manage your IT service desk, IT assets and endpoints, and IT projects. HaloITSM has many features that make it a perfect fit for small to medium-sized organizations.
Key Features:
- Inventory Management
- Incident Management
- Change Management
- Configuration Management
- Release Management
- Problem Management
- Task Management
- Contract Management
- Auto asset discovery
- Better visibility
- Tracking features
- Collaboration
- Artificial Intelligence
- Service Catalog
- SLA Management
- Knowledge Base
It is fast and can automate tasks. HaloITSM also provides a self-service portal for its users that helps them discover and get solutions to their queries faster without any error.
Pros:
- Visualizing dependencies between CIs is easier with HaloITSM
- The support team is quick at responding to customer queries and requests
- The self-service portal helps users get quick answers to their queries
- You can keep track of daily activities as well as staffing requirements
- Automates workflows and is highly customizable
Cons:
- User must know SQL in order to generate custom reports
- To incorporate live chat, you must pay an extra amount
- Complex customization options
The cloud-based solution also supports integration with other third-party tools. Further, with HaloITSM, you do not need to stress much about the installation or configuration.
It also allows customers to engage via live chat options.
5. SolarWinds Service Desk
SolarWinds Service Desk is a customer service software that helps you manage the customer experience. It provides a single point of contact for all your customers and gives them access to self-service, knowledge base, and support.
Key Features:
- Asset Management
- Change Management
- Incident Management
- Service Catalog
- Service Level Agreement (SLA) Management
- Multi-factor authentication (MFA)
- Self-service portal
- Configuration Management Database Software (CMDB)
- Knowledge Base
- Ticketing system
- Integration with different apps
- Analytics and Insightful Reporting
- Problem Management
- Software License Management
- Service Desk Chat
- Risk Management
- Hardware Inventory Management
- Contract Management
The cloud-based design provides quick and easy customer support. It can automate tasks and manage customer requests in real-time. Many MSPs and businesses use SolarWinds Service Desk to improve IT operations.
Pros:
- The cloud-based software is easy to use and integrates with over 200+ applications
- The omnichannel IT ticketing feature supported by the tool helps resolve issues faster
- Users can easily manage software purchases with SolarWinds Service Desk’s excellent features and functionalities
- It offers a knowledge base facility for customers to resolve issues on their own
- The tool monitors system utilization and helps create insightful reports
- The risk Detection module helps organizations discover and detect illegal software in real-time
- For security purposes, the software runs continuous scans of endpoints
Cons:
- Customizing reports is complex
- Agents must fill in time manually to make service requests
The software supports a ticketing system, automation, asset management, risk detection, integration with 200+ apps, and more features.
Procter & Gamble, NASA, etc. are a few top companies that rely on SolarWinds Service Desk to ease employee support services and manage customer requests faster.
6. BMC Helix ITSM
BMC Helix ITSM is a suite of IT service management software applications that provides a unified and integrated platform for the management of IT services. The software provides an open, standards-based architecture for managing the lifecycle of IT services from design to decommissioning.
Key Features:
- Offers better asset visibility
- Cloud Performance Management
- Automate Across Clouds
- Automated Application Workflows
- Remediate Vulnerabilities
- Mainframe security
- Service Management Excellence
- Customer Service Management
- HR Service Management
- AI & Machine Learning
- Big Data Insights
- Customized reports
- Incident Management
- Problem Management
- Self-service portal
- IT configuration Management
- Change Management
- Server Management
- Supports email integrations
The BMC Helix ITSM suite includes tools for service delivery, asset and configuration management, incident and problem management, release and change management, and capacity planning. These components are integrated to provide a single view of an organization’s IT assets and services.
Pros:
- BMC Helix ITSM supports on-premise deployments
- Clients can create custom reports and use them for tracking incidents and problem resolution
- Offers live chat feature to directly communicate and resolve customer queries.
- Asset management feature helps track and manage the lifecycle of IT assets from procurement to disposal.
Cons:
- Difficult to handle tickets between modules
The automation feature helps eliminate manual effort and gives IT departments more time to focus on other areas. Also, using BMC Helix ITSM, clients can better visualize key metrics and extend service delivery.
7. Freshservice
Freshservice is a cloud-based system management tool used by organizations and managed service providers for simplifying IT operations. The software is available in modules, basically in four editions comprising some of the advanced features.
Key Features:
- Incident Management
- Change Management
- Contract Management
- Problem Management
- Asset Discovery
- Integrated Service Channels
- Service Request Management
- Pre-defined reporting
- SLA Management
- Automation and No-code workflows
- IP Whitelisting
- Fast deployments
- Context-Driven Analytics
- SDKs and API configuration
- 24/7 Support Access
- Supports Multiple Languages
- Knowledge Base
- Self-service Portal
- Task Management feature
- Customizable ticketing system
- AI-driven Service Management
- Unified Service Catalog
- Release Management
- Alert Management
It is easy to implement and has a self-service portal for users. Using this feature, users can create tickets and grab answers to queries on their own. Internal Help Desk staff also has the access to create tickets when communicating with customers via phone or in person.
Pros:
- Compared to other ITSM tools in the market, Freshservice has one of the better user interfaces
- The self-service portal allows customers to resolve issues on their own and reduces inbound tickets
- The software uses AI-driven service management and integrated support channels to modernize employee engagement
Cons:
- Each edition gets progressively more expensive. As a result, most users find it difficult to afford the Enterprise package with advanced features.
- Limited project management feature
- Requires improvement as it fails to perform up to the mark for collaborations.
- Users find issues when mailing product orders to the suppliers
The ticketing system supported by the tool also helps the client maintain track of problem resolution. Apart from a knowledge base facility and ticketing system, Freshservice also offers features like asset discovery, service request management, creation of pre-defined reports for incidents, and more.
Conclusion
With the help of ITSM tools, one can plan and control changes in an organization’s IT infrastructure. These tools help simplify operations, save time, and reduce or eliminate repetitive tasks. IFS assyst (formerly Axios systems) is one of the ITSM solutions used by many businesses for tracking progress on problem resolution and resolving customer queries faster.
However, there are a few drawbacks to the tool, which is why most companies go for an alternate solution. Above we have listed some of the top ITSM alternatives you can rely on to manage your organization’s IT infrastructure, services, assets, and people.
